edeuco - eva deussen consulting

Eva Groeneveld-Deussen
Elsterstraße 36
D-04109 Leipzig


T +49-(0)341 – 14 99 14 60
F +49-(0)341 – 14 99 14 61
E eva.groeneveld@edeuco.de

eva_groenevald-deussenEva Groenevald-Deussen introduces herself ...

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Is everything in your company running like clockwork?

Are you looking for happy and loyal customers? Then you also have to focus your business processes towards your customers! The success of your company in the tourism and transport business also greatly depends on this.

Using your services should be easy and convenient for your customers, even if the internal business processes in transport and tourism are extremely complex. Your employees with direct customer contact have to wholeheartedly stand behind customer orientation. - And at the same time you would also like to reduce costs...

Too much at once? No! Let us coordinate these goals together and decisively

  • uncover inefficient and unclear steps in need of improvement in your business processes,
  • improve your business processes in such a way that they become economical, customer-oriented and error-proof,
  • develop business process for new transport and tourism offers,
  • summarise business processes clearly and comprehensibly in a process handbook,
  • coordinate business processes between different markets and products.

Your customers will appreciate the difference!

From your workday: Too many customer complaints

"It’s half an hour late again and no one knew about it, as usual!" - You hear these types of complaints frequently from your customers. What is going on there?

edeuco will examine this together with you and your employees: We analyse customer complaints and compare them with your employees’ reports from their work experience and internal process descriptions. We will design customer-friendly processes in workshops and discussions and create process descriptions to read and look at. And ― do you notice that fewer customers are already complaining about delays?